This is a business crisis, a significant emergency situation in which the functioning of a Hotel or Resort is seriously disrupted, often accompanied by negative publicity and the continuity of the business is seriously threatened.
These situations can be broken down by reason into three possible categories:
• not solving long dormant problems
• incorrectly unpacking management actions (which in the first instance were often underestimated circumstances)
• sudden events with a huge impact such as the Corona Virus.